Important Messages Regarding Coronavirus (COVID-19)

Update – 3/20/2020

In an abundance of caution for our members and employees and in accordance with Governor Greg Abbott’s recent recommendations, our lobbies will be closed Monday, March 23rd – Friday, April 3rd. Our drive-thru windows will remain open, and we will conduct normal teller transactions there. Our phone lines will remain open Monday – Friday, 9:00 AM – 6:00 PM. If you need access to your Safe Deposit Box, please call, and we will arrange an appointment for your access. Keep in mind that we will be operating with a limited staff, so please only call or come by for immediate needs. Wait times will likely be increased.

If we see the need to make further changes to our normal operating hours, we will notify by email, our website, and Facebook. Remember, if you need assistance with a loan payment skip, don’t hesitate to let us know. Even though our lobbies are temporarily closed, we are still here for you during these difficult times. Your credit union is financially sound and well capitalized to weather this unprecedented event. 

We appreciate your understanding and wish you all well. We cannot wait to see all of our beloved members again soon.

Update – 3/17/2020

Due to the rapidly changing recommendations from the Centers for Disease Control (CDC) and government officials, we are making a couple changes, once again. We will maintain open lobbies at our Alvin and Pearland branches; however, we will be limiting the number of people allowed to enter and gather, per the CDC guidelines to limit gatherings to ten (10) or fewer people. Please, only visit our lobbies if absolutely necessary. Our drive-thru windows are staffed and ready to assist you!

Our Contact Center, Home Banking, Chocolate Bayou Mobile app, Audio Annie (phone response), and our ATMs are all operating as usual and available for you. Please call us to get a login set up or check your account information. You do not need to come in for these types of requests. We are available at (281) 331-2253, Monday – Friday, 9 AM – 6 PM.

The annual meeting which was scheduled for Tuesday, March 24th has been canceled. We will provide notice of a new date, once it is safe to make that determination.

Unfortunately, scammers take advantage in times of uncertainty. Currently, they are sending emails about the Johns Hopkins University’s Interactive Coronavirus Dashboard and claim to be from the Centers for Disease Control (CDC) and the World Health Organization (WHO), but the emails contain a malicious attachment or link. This is launching malware on the victim’s computer. Do not click links or open attachments on unsolicited emails. If you didn’t request the information, it is likely a phishing scam.

Original Message – 3/16/2020

Please rest assured that the Chocolate Bayou Management Team is staying informed of all the latest news and recommendations surrounding Coronavirus (COVID-19). At this time, we will continue operations as normal – our offices remain open to assist our members. While we are committed to our members and community, we ask that you only visit our lobbies if necessary. We are happy to assist you with your basic teller transactions (deposits, withdrawals, transfers, etc.) at our drive-thru windows. Many basic account inquiries can be made by phone, and we are ready and happy to assist! We are available at (281) 331-2253.

We care about our community and want to assist those who may be affected by the loss of work and wages in these coming days. We are happy to offer a one-month loan payment skip to those in need. Please call to make an inquiry. We are working to make this as easy as possible, and there is no need for you to come in.

If we make any future decisions that may affect your access to our branches, we will email our members, as well as post on our website and social media pages. Take care and be well.